Novartis
iExperience
How can Novartis improve its employee experiences by transforming the way products and services are developed, and driving towards a more user-centric approach and new ways of working models?
iExperience iX is a framework created for Novartis IT, that combines elements of agile, lean, and design thinking with the goal of instilling and orchestrating a new user-centric mindset across the organization empowering teams to deliver great user experiences.
Three dimensions of iExperience
iX Platform
As part of a bigger ecosystem of tools related to employee experience, the platform provides access to goals, principles, standards, tools and templates to embed user-centricity at Novartis.
The platform also allows teams to on-board projects for team collaboration and to receive personalised, step-by-step advice in terms of how to best apply tools and methodologies. It ensures employees at Novartis have access to resources and support to deliver user centric, delightful products and services.
iX Governance model
The collaboration with the Agile and Waterfall teams helped to align best practices with user-centric methods.
Also working with the End-User Experience Team allowed to identify boards, committees, organizational structures and promoters of user-centricity across projects and to define and implement quality control mechanisms.
The new framework allows teams to identify and measure key experience indicators KEIs, which build upon goals and principles developed in phase 01.
iX Engagement model
A first batch of the UX Champions Network was completed, engaging participants with user-centric tools and methods on the platform.
Feedback and learnings have been compiled into an improved plan for following batches, providing materials that can also enhance future collaborations with existing capability building programs at Novartis.
The launch of the UX Champion has built a peer community, where design-minded associates from around the globe can share UX/UI experiences and tools.
iX Platform "User Town"
iX Platform Dashboard
iX Platform Project set-up
iX Platform with Design Thinking Templates
iX Handbook
UX Champions Network community building
"We’re preparing our organisation to embrace an experience-led mindset, to help our associates experience a better Novartis, and in turn positively enhance how our customers experience the services and products we deliver."
Vas Narasimhan, CEO Novartis